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Customer Service Representative

2 months ago

Brisbane, Queensland, Australia Carbiz Full time
{"About Us": "At Carbiz, we're passionate about delivering exceptional service to our customers. Our team-first culture and commitment to excellence make us a leader in the accident management industry.

Our company values are at the heart of everything we do:

* Love what we do - We're dedicated to delivering for our customers, team, and partners every time.
* Better than yesterday - We grow each day, learning from our experiences.
* Win with trust - Lead the market by being trusted, reliable, and helpful.
* Collaborative core - Working smarter together.
* Valuing people - We respect our people, encourage their development, and reward their performance.

Perks & Benefits:

* Perfect opportunity for a University Student or school leaver looking to gain experience and kick start their career.
* Flexible work arrangements – Carbiz operates 7 days a week from 7:00am-9:00pm. We give you flexibility to choose your schedule Work patterns include:

1. 40 hours work week (Monday-Friday).
2. Weekend work available and flexible for students.

Additional earnings through weekend penalty rates (on top of base), overtime, on-call opportunities, and bonus incentives.

Ongoing training, support, mentorship, and opportunity for career development.

Great workplace culture and team environment.

Celebration of major events.

Study assist program - that's right - we pay YOU to study

About the Role:

* Deliver vehicles to clients, ensuring timely and efficient service.
* Provide top-notch customer service by addressing client inquiries, resolving issues, and ensuring satisfaction.
* Assist with the coordination of vehicle logistics, ensuring smooth and efficient operations.
* Prepare cars for hire, including thorough detailing of the vehicle's interior and exterior.
* Assist with the onboarding process for new clients, ensuring they have all the information and support they need.
* Enjoy the thrill of driving a variety of high-quality vehicles

About You:

* Valid driver's license with a clean driving record (Essential).
* Strong verbal and written communication skills to effectively interact with clients and team members.
* Ability to work independently, manage your time effectively, and thrive in a team-based environment.
* Ordinary hours vary between 7:00am-9:00pm Monday-Friday with 8-hour shifts. Must be available for weekend and after-hours call-outs if needed.

Apply Now:

If you're looking for a Customer Service Executive position within a fast-growing and people-focused organisation, click APPLY and the Talent Team will be in contact with you
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