Parking Operations Manager

3 weeks ago

Sydney, New South Wales, Australia Wilson Parking Australia 1992 Pty Ltd Full time

At Wilson Parking Australia 1992 Pty Ltd, we are seeking a skilled Parking Operations Manager to join our team in NSW. As a key member of our Operations team, you will be responsible for ensuring the smooth operation of our car parks, providing exceptional customer service, and maintaining site safety.

About the Role:

  • Conduct mobile patrols and complete equipment breakdown reports.
  • Perform site health checks, safety inspections, and event responses.
  • Provide high-level customer service and assist patrons professionally and courteously.
  • Ensure compliance with company policies, state, and federal legislative requirements across all sites.
  • Monitor traffic management, ensuring smooth flow and minimising issues.
  • Maintain operational continuity, troubleshoot equipment, and resolve technical faults (training provided).
  • Submit timely and accurate reports, including incident logs and service reports.
  • Drive safely and comply with Wilson's vehicle safety standards.

About You:

  • Demonstrated customer service experience.
  • Ability to work autonomously and make independent decisions.
  • Exceptional conflict resolution and communication skills.
  • Drivers Licence and full working rights.
  • Availability to work Monday-Friday, with flexibility for weekend shifts.
  • Ability to troubleshoot machines (training will be provided).
  • Willingness to complete a National Police History Check.
  • Experience in a technical or car park operations role is a bonus.

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