Application Support Specialist

3 days ago


Canberra, ACT, Australia HiTech Group Full time
Application Support Engineer Opportunity

We are seeking an experienced Application Support Engineer to join our team at HiTech Group. The successful candidate will be responsible for providing technical support and delivery of applications used by the Australian Passport Office.

Key Responsibilities:
  • Provide systems administration, monitoring, and level 2 and level 3 technical support.
  • System monitoring and reporting, including ongoing process improvements to enhance operational availability and reliability.
  • Escalation of problems and incidents with vendors, ensuring problems are fully documented within the relevant reporting systems.
Requirements:
  • Strong technical skills and experience with application troubleshooting, diagnosing, testing, and resolving customer issues.
  • Experience with scripting languages (PowerShell) and task automation.
  • Intermediate Transact SQL (T-SQL) skills and strong experience with SQL database products.
  • Experience working with software development teams and understanding of the Software Development Life Cycle.

This is a great opportunity to work with a Federal Government Department and join a supportive team. The successful candidate will be offered an initial 12-month contract with 2 x 12-month extension options.



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