Technical Support Specialist

9 hours ago

Sydney, New South Wales, Australia beBeeSupport Full time $75,000 - $85,000
Job Title: Technical Support Specialist

We are seeking a highly skilled and experienced Technical Support Specialist to join our team.

Key Responsibilities:
  • Provide exceptional customer service: Respond to technical inquiries, resolve issues, and provide solutions in a timely and professional manner.
  • Troubleshoot complex problems: Analyze system errors, identify root causes, and implement fixes to ensure smooth platform operation.
  • Collaborate with cross-functional teams: Work closely with product development, sales, and marketing teams to resolve challenges and build support tools.
  • Maintain knowledge bases: Develop and update technical resources, documentation, and training materials to ensure consistency and accuracy.
Required Skills and Qualifications:
  • Technical expertise: Proven experience in technical support or a related role, with strong knowledge of logistics software or SaaS industry.
  • Communication skills: Excellent verbal and written communication skills, with experience leading customer workshops and presenting technical information.
  • Problem-solving skills: Demonstrated ability to analyze complex problems, identify solutions, and implement fixes.
  • Time management skills: Ability to manage multiple customer engagements, prioritize tasks, and meet deadlines.
Benefits:
  • Flexible working arrangements: Hybrid work model allowing for flexibility between office and home workspaces.
  • Professional development opportunities: Access to training programs, mentorship, and career advancement opportunities.
  • Culture and values: Inclusive culture that fosters collaboration, creativity, and innovation.
About Us:

We are a dynamic and growing organization committed to making a positive impact on the logistics industry. We value our employees' contributions and strive to create a work environment that is engaging, supportive, and rewarding.

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