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Technical Solutions Specialist
2 weeks ago
We are seeking an experienced and skilled Technical Solutions Specialist. This is a key role for a professional who will work closely with clients to deliver high-quality technical solutions that meet their needs.
About the RoleThis specialist will be responsible for managing client support cases, troubleshooting issues, and conducting gap analysis to identify opportunities for improvement. They will also collaborate with a team of experts to resolve complex cases and provide exceptional service to our clients.
Key Responsibilities- Managing client support cases through our ticketing system and prioritizing requests to deliver high-quality service and outcomes.
- Troubleshooting client issues and service requests in a timely and effective manner.
- Conducting gap analysis between client requirements and technology capabilities to identify opportunities for improvement.
- Collaborating with a team of experts to resolve complex cases and provide exceptional service to our clients.
To be successful in this role, you will need:
- At least 2 years' experience in a similar technical role or equivalent experience as a user, specifically in TechnologyOne CiA and/or Ci versions from at least 2023 to current.
- Experience in designing and implementing business systems, specifically in TechnologyOne CiA and/or Ci versions from at least 2023 to current.
- Strong technical skills, including proficiency in BPA's, ETL's, TScripts, and Dashboards/Data Models.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
We offer a range of benefits to support your career growth and well-being, including:
- Ongoing investment in professional development through industry certifications and study assistance.
- A supportive and collaborative team environment.
- The opportunity to work on challenging and rewarding projects that make a real difference to our clients.
