
Retail Operations Leader
3 days ago
About our Business
Since humble beginnings as a thrift shop, we've grown into a global reuse champion. Our commitment to keeping unique finds out of landfill and promoting reuse drives the Thrift Proud movement.
About the Role
Reporting to the District Manager, you will manage store performance, develop team capabilities, and ensure exceptional customer service for donors.
A typical day involves:
- Analysing weekly results to maximize sales
- Meeting with production leaders to plan next month's production (full stores only)
- Leading safety meetings with the Joint Health and Safety Committee
- Coaching team members on grading items
- Welcoming new team members and ensuring an engaging onboarding experience
About You
To excel in this role, you'll need:
- Availability for full-time hours
- Prior experience managing teams in fast-paced environments
- Strong communication, coaching, and leadership skills
- Impact-driven approach to team and community development
- Customer-focused attitude with a passion for providing exceptional experiences
- Eagerness to learn and adapt
- Commitment to doing the right thing
- Able to celebrate uniqueness and diversity
- Passion for second-hand shopping
We're a team of passionate individuals searching for unique finds. With training, career development, and bonus opportunities, and discounts across various retailers, travel, and attractions, our team is a great one to be part of.
If you're a leader passionate about making second-hand, second nature, we'd love to meet you.
Please note that further processes may form part of the application process. Only shortlisted applicants will be contacted.
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