Highly Skilled Desktop Support Specialist Wanted

2 weeks ago

Redland City, Australia beBeeTroubleshooter Full time $70,000 - $85,000
System Support Specialist

We are seeking a skilled System Support Specialist to join our organization. This mid-level position involves providing top-notch technical support services and requires an individual with strong troubleshooting expertise.

Main Responsibilities:
  • Desktop Support: Provide timely and efficient desktop support for all end users, ensuring minimal downtime and disruption.
  • System Diagnostics: Conduct system diagnostics and troubleshoot hardware/software issues, resolving problems promptly to maintain system functionality.
  • Active Directory Operations: Manage active directory operations, including user account maintenance, password resets, and permission updates.
  • Hardware Installation and Maintenance: Perform hardware installations, replacements, and upgrades, keeping equipment current and functional for user needs.
  • Network Connectivity: Support network connectivity, ensuring stable and secure access for all devices linked within the organization network.
  • Collaboration: Collaborate with colleagues and other IT professionals to streamline processes and enhance the IT service delivery model.
Key Requirements:
  • Technical Skills: Proficient in Windows OS troubleshooting with extensive experience in handling system issues.
  • Active Directory Management: Skilled in active directory management, including adding and removing users, managing permissions, and directory structuring effectively.
  • Microsoft Office 365 Support: Experienced in Microsoft Office 365 support, providing assistance with installations, updates, and troubleshooting for end users.
  • Remote Desktop Tools: Competent in using remote desktop tools to provide offsite support to users, resolving issues efficiently and effectively.
  • Network Troubleshooting: Able to troubleshoot and resolve network connectivity issues, ensuring seamless networking and communication in the organization.
  • Hardware Diagnostics and Repairs: Capable of performing hardware diagnostics and repairs, addressing various device malfunctions and maintaining equipment efficiency.
  • Asset Management: Knowledgeable in asset management, including tracking and management of IT assets to optimize resource utilization.
  • Imaging and Reimaging: Experience with imaging and reimaging, simplifying setup processes for end-user devices and maintaining system integrity.

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