Desktop Support Analyst

2 weeks ago

Melbourne City Centre, Australia Modis Full time

Global Organisation,CBD Location
- Long Term Project with opportunity of further extensions
- Competitive Daily Rates on Offer

**About the Company**

Fantastic opportunity to join this Global Leading Organisation. As a Desktop Support Analyst, you will play a crucial role in ensuring the smooth operation of our clients' IT systems. You will be responsible for providing both Level 1 and Level 2 technical support to end-users, troubleshooting hardware and software issues, and delivering outstanding customer service.

**About the role**

As a Desktop Support Analyst, you will play a crucial role in ensuring the smooth operation of our clients' IT systems. You will be responsible for providing both Level 1 and Level 2 technical support to end-users, troubleshooting hardware and software issues, and delivering outstanding customer service.

**Responsibilities**
- Diagnose and resolve hardware and software problems, including desktops, laptops, printers, mobile devices, and peripherals.
- Collaborate with cross-functional teams to resolve complex technical issues and escalate problems when necessary.
- Set up and configure user accounts, permissions, and access rights.
- Conduct system upgrades, patch installations, and equipment installations.
- Create and maintain detailed documentation of support activities, solutions, and user guides.
- Continuously update technical knowledge and stay abreast of emerging trends and technologies in the field.

**Requirements**:

- Previous experience in a Desktop Support Analyst role, with Level 1 and Level 2 support experience.
- Strong knowledge of Microsoft Windows 10 and 11 and M365
- Familiarity with Active Directory, Exchange, and networking concepts.
- Proficient in troubleshooting hardware and software problems with Laptops, tablets, mobile phones
- Excellent communication skills and ability to explain technical concepts to non-technical users.
- Strong problem-solving skills and ability to work well under pressure.
- A customer-centric mindset with a passion for delivering exceptional service.

**Joining Akkodis as a Consultant**
- Weekly Pay
- No payrolling processing fees
- Upskilling opportunities and training discounts
- Consultant gatherings events
- Akkodis SME meet ups/information sessions
- EAP Support Program
- Dedicated Account Management Support Team

**Akkodis**, is a global leader in the engineering and R&D market that is leveraging the power of connected data to accelerate innovation and digital transformation. The combined IT and engineering expertise brings a unique end-to-end solution offering, with four service lines - Consulting, Solutions, Talents and Academy.

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