Senior Commerce Operations Strategist

2 weeks ago

Melbourne, Victoria, Australia beBeeCommerceOperations Full time $160,000 - $200,000
Senior Commerce Operations Strategist

We are seeking a Senior Commerce Operations Strategist to join our team. This role is responsible for delivering high-quality services to clients and championing innovation and technology improvements within the Commerce Operations unit.

Key Responsibilities:
  • Establish yourself as the subject matter expert for Commerce Operations
  • Champion innovation and technology improvements to continually evolve Commerce Operations
  • Lead the positioning of Commerce Operations in pre-sales activity and tailor service propositions for prospects
  • Develop a deep understanding of all Commerce Operations services and convey their value to stakeholders of all levels
  • Work closely with Client Success teams and act as a strategic partner to clients to identify opportunities to increase Commerce Operations service adoption and engagement
  • Help define and refine the Commerce Operations roadmap (including tooling, automation initiatives and the continued embedding of AI)
Requirements:
  • Bachelor's degree or equivalent in a relevant field
  • 5+ years of experience in the delivery of critical, 24/7 e-commerce operations or digital product management with 2+ years in a leadership role
  • Proven experience of driving service adoption and increasing business revenue through growing client accounts
  • Strong experience with monitoring tools, best practice implementation and leveraging insights to deliver high-impact services
  • Exceptional communication skills (both oral and written)
  • Strong interpersonal and collaboration skills
  • Experience managing escalations and confidently interacting with all management levels
  • Experience of delivering success in a fast-paced environment across multiple client accounts
  • Proven ability to lead offshore delivery to consistently deliver a high-quality, high-value service
  • Experience working independently in cross-functional teams to deliver high-value services

What We Offer:

  • A dynamic and innovative work environment
  • Opportunities for career growth and development
  • A competitive salary and benefits package

Why Join Us:

  • Be part of a team that is passionate about delivering high-quality services
  • Contribute to the evolution of Commerce Operations and make a meaningful impact
  • Enjoy a dynamic and supportive work environment

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