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Product Guide Associate

2 months ago

Sydney, New South Wales, Australia ARC'TERYX GALERIES BRAND STORE Full time
Meet Your Future Team:

The Product Guide is the face of the brand on the retail floor, delivering an exceptional brand experience to our guests. You love authentically sharing your passion for the brand with those around you. You'll be working with an energetic and passionate team to actively educate guests and recommend products based on their interests and needs.

Your Opportunity at ARC'TERYX:
    • Deliver a best-in-class brand experience to our guests through education and problem-solving.
    • Gain a strong understanding of our products and seamlessly integrate this knowledge into your guest interactions.
    • Be a brand ambassador and elevate the guest experience wherever possible.
    • Continuously elevate the in-store experience by supporting store leadership with projects and brand initiatives.
Key Responsibilities:
    • Foster connection in all guest interactions through product education, accurate payment processing, and timely communication on warranties or damaged goods.
    • Support and participate in store events, physical inventory counts, product replenishment, and maintaining a clean and organized store environment.
    • Provide feedback and suggestions on merchandising and in-store experience to drive sales.
    • Maintain an open, collaborative relationship with your team and store leadership.
Requirements:
    • Two or more years of retail sales experience.
    • Passionate about delivering exceptional customer service.
    • Love to have fun at work, but hold yourself accountable to what is required of you.
    • Outstanding oral and written communication skills, and a deep understanding of your impact.
    • Self-motivated, and enjoy problem-solving.
    • Highly flexible and adaptable when faced with ambiguity.
    • Effectively balance autonomy and collaboration.
    • Inspire breakthrough thinking and continuous improvement.
    • Seek the best solutions, with an unwavering commitment to do what is right.
    • Passionate about your work, and living it.
Equal Opportunity:

Arc'teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

Creating an inclusive workplace is connected to our core value Do Right, while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

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