Delivering Exceptional Customer Experiences
2 weeks ago
This role offers the opportunity to work in a fast-paced environment, collaborating with stakeholders to deliver exceptional customer experiences.
You will take ownership of enquiries, resolve complex issues, and build strong relationships with customers and internal teams.
About the Role:- Manage and prioritise customer cases and queries via phone and email.
- Develop excellent rapport with customers and internal stakeholders.
- Identify and resolve complex problems or escalate where necessary.
- You have 3+ years of experience in a customer service environment.
- You possess strong communication and problem-solving skills.
- You can build relationships and collaborate effectively with stakeholders.
- You have a customer-focused mindset and a commitment to quality service.
- Flexible and hybrid working arrangements.
- 7 additional days of annual leave per year.
- 16 weeks paid parental leave for primary carers.
- A range of employee benefits.
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