Auspex System Support Professional

3 days ago

Traralgon, Victoria, Australia beBeeTechnical Full time $90,000 - $110,000

**Job Title:** Technical Support Specialist

Job Summary:

This role is focused on delivering exceptional technical support and training to users of the AusPEX system. The successful candidate will attend coordination meetings, provide on-site assistance, and respond to technical and general advice requests.

The Technical Support Specialist will hold a broad scope of responsibilities aimed at supporting AusPEX and its users. These include participating in coordination meetings, providing on-site assistance, conducting training sessions, creating training materials, and assisting with business analysis, system testing, and pre-deployment system configuration.

Key Responsibilities:

  • Attend weekly/scheduled coordination meetings to identify, document, and provide feedback to stakeholders on requirements and issues.
  • Provide on-site help to assist users in the operation and standardisation of the systems and to resolve operational queries.
  • Serve as the first point of contact for users to assist and ensure all information is accurate and complete.
  • Assist in resolving issues, including reviewing jobs, validating bugs and support issues, accepting and prioritising system enhancements, referring to system development/sustainment processes, and updating job tracking.

Additional Responsibilities:

  • Provide technical advice and direction to users, consistent with established guidelines and standards.
  • Conduct training sessions for specific courses as requested.
  • Support the transition from the current system to a new one, ensuring all necessary tasks are completed.
  • Contribute to the knowledge base by writing technical documents and other information.

Required Skills and Qualifications:

To be successful in this role, you will need to have excellent communication and interpersonal skills, as well as the ability to work independently and as part of a team. You should also have strong problem-solving skills and be able to troubleshoot complex technical issues.

Benefits:

This role offers a competitive salary and benefits package, as well as opportunities for career growth and development.

Other Information:

Please note that this role requires a high level of technical expertise and may involve working irregular hours or being on call.

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