Expert Banking Professional

4 days ago

Perth, Western Australia beBeeBanking Full time $53,000 - $77,000

About Us

We aim to create a world where individuals and communities can thrive, guided by a shared goal: enhancing the financial well-being and sustainability of our customers.

About the Role

You will play a vital role in providing seamless banking experiences for our customers, meeting their unique needs and goals through transactional activities, personalized conversations, and education on available financial solutions.

This position is primarily based in branches and demands a high standard of customer service to ensure customers are not only satisfied but also enthusiastic advocates for our institution.

You will be part of a collaborative team, acting as a role model and peer coach to deliver exceptional customer experiences.

As we adapt to an evolving banking landscape, we offer our employees opportunities to innovate, learn, and grow.

Your Day

  • Deliver customized branch experiences by catering to each customer's end-to-end banking needs across various transactions, conversations, and digital solution education.
  • Be part of a dynamic team and serve as a role model and peer coach to achieve outstanding customer satisfaction.
  • Contribute significantly to increased customer engagement and advocacy, creating tangible value for our customers.
  • Actively participate in and support bank programs and initiatives.
  • Maintain 'know your customer' awareness from a risk perspective and adhere to relevant policies and procedures.

What You'll Bring

To excel in this role, you should ideally possess:

  • Exceptional customer focus – retail experience is advantageous.
  • A strong background in using technology and promoting its adoption – knowledge of digital channels is beneficial.
  • The ability to multitask and adapt quickly to change and ambiguity.
  • A willingness to work collaboratively within a team environment.
  • A solid understanding of compliance requirements.
  • Excellent communication and interpersonal skills.

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