Fitness First Member Support Consultant

3 days ago


Canberra, ACT, Australia Fitness First Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Member Support Consultant at Fitness First. As a Member Support Consultant, you will be the driving force behind the success of our clubs, interacting with members and driving membership growth through outreach activities, sales promotions, and referrals campaigns.

Key Responsibilities
  • Proactively contribute to club sales budget by utilizing sales promotions and referrals campaigns
  • Generate and convert high-quality sales leads through community outreach, seeking referrals, and identifying new business opportunities
  • Achieve the required number of lead contacts via telephone to maximize sales opportunities
  • Provide sales presentations and tours to prospective members
  • Create great member journeys through positive and personalized interactions
  • Achieve successful outcomes to enquiries
  • Open and close the club as per the club roster
  • Active involvement in member retention programs, inspiring members to continue their fitness journey
  • Regular service calls to new and existing members to keep them engaged in their journey, recommending club-based products that would boost their results and amplify their experience
Requirements
  • Current First Aid & CPR certificate
  • A problem-solving mindset - you can provide solutions that meet the needs of our potential members
  • A gift for communication - you can talk to anyone with ease, and inspire them to take action
  • Drive - you are goal-focused and continuously looking for new ways to excel yourself
  • A team player - you can rally through the hard times and celebrate personal and team success
  • Customer-focused - you can build rapport with people of all backgrounds and are motivated to help them achieve their goals
What We Offer
  • A competitive package including base salary, super, and commission
  • A complimentary Platinum Fitness First membership
  • Anniversary leave days and an additional free gym membership for friends and family as part of our recognition for service awards
  • Career opportunities with Fitness and Lifestyle Group - Asia Pacific's largest diversified fitness group - develop your career across our brands, locations, and disciplines
  • Ongoing training and support to develop your customer service, sales, and leadership skills through our Gold Certification and Emerging Leader awards


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