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Canberra, ACT, Australia Fitness First Full timeAbout the Role:We are seeking a highly motivated and customer-focused Member Support Consultant to join our team at Fitness First. As a key member of our club, you will be responsible for driving membership growth and providing exceptional customer service to our members.Key Responsibilities:Implement sales promotions and referrals campaigns to contribute to...
Fitness First Member Support Specialist
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Member Support Consultant at our Canberra City club. As a key member of our sales team, you will play a vital role in driving membership growth and providing exceptional customer service to our existing members.
Key Responsibilities- Proactively contribute to club sales budget by utilising sales promotions and referrals campaigns
- Generate and convert high-quality sales leads through community outreach, seeking referrals and identifying new business opportunities
- Achieve the required number of lead contacts via telephone to maximise sales opportunities
- Provide sales presentations and tours to prospective members
- Create great member journeys via positive and personalised interactions
- Achieve successful outcomes to enquiries
- Open and close the club as per the club roster
- Active involvement in member retention programs, inspiring members to continue their fitness journey
- Regular service calls to new and existing members to keep them engaged in their journey - recommending club-based products that would boost their results and amplify their experience
- Current First Aid & CPR certificate
- A problem-solving mindset - you can provide solutions that meet the needs of our potential members
- A gift for communication - you can talk to anyone with ease, and inspire them to take action
- Drive - you are goal-focused and continuously looking for new ways to excel yourself
- A team player - you can rally through the hard times and celebrate personal and team success
- Customer focused - you can build rapport with people of all backgrounds and are motivated to help them achieve their goals
We are proud to be part of Fitness and Lifestyle Group (FLG), a leading provider of fitness and lifestyle services. Our portfolio of globally renowned fitness brands includes Goodlife Health Clubs, Fitness First Australia, Jetts, Zap, and Barry's. We have 500+ physical locations across Australia, New Zealand, Vietnam, Singapore, and Thailand, and our 10,000+ employees help almost a million people live happier, healthier and more active lives, delivering 65 million+ workouts per year.
We are committed to diversity and inclusion, and we welcome applications from Aboriginal and Torres Strait Islander People, people of all ages, race, sex, intersex status, gender identity, sexual orientation, people with a disability and from other diverse backgrounds.