Performance Enhancement Specialist

1 week ago

Newcastle, New South Wales, Australia beBeeCoaching Full time $100,000 - $120,000

About us

At nib, we're a trusted health partner, helping individuals and communities make more informed healthcare decisions. Our mission is to create more prosperous and sustainable communities through our success.

Our team thrives in an environment where everyone has the autonomy and freedom to be their authentic selves, every day.

Diversity, Equity and Inclusion

We value diversity, equity and inclusion in all aspects of our business. We believe that this creates a better experience for everyone.

About This Role

The Performance Lead role provides leadership and enhances the overall performance and effectiveness of frontline teams. As a leader, you will deliver advanced coaching, planning and performance management to deliver on strategic goals and provide best-in-class customer experience.

Your Responsibilities

  • Conduct coaching sessions, one-on-ones, huddles, calibrations, and team meetings in alignment with our current leadership routine.
  • Provide concise and effective real-time coaching regularly.
  • Foster the development of team members through coaching, constructive feedback, counseling, and recognition.
  • Analyze daily, weekly, and monthly reports to identify areas for development and tailor coaching and training accordingly.

About You

To be successful in this role, you will have proven experience in a leadership role, with experience in a Contact Centre environment highly desirable. As a strong leader, you will have the ability to motivate and inspire team members.

Requirements

  • Ability to effectively manage a team and thrive in a fast-paced environment.
  • Proven capability in remotely coaching and leading a team.
  • Proven experience in delivering results.
  • Excellent leadership and interpersonal skills.

Benefits

Working at nib offers a flexible working environment. Our Hubs are purpose-built to support focused work, connection, and collaboration with peers. We provide generous discounts on our health and travel insurance products, paid leave for volunteering, and other benefits to support our diverse workforce.

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