Customer Service Banking Professional

20 hours ago

Brisbane, Queensland, Australia beBeeCustomerOriented Full time $120,000 - $140,000
Customer Banking Specialist Relief Role

This role is perfect for those who are passionate about delivering exceptional customer service and supporting customers with their banking needs. As a Customer Banking Specialist Relief, you will be responsible for working closely with customers to understand their financial goals and aspirations.

Key Responsibilities:
  • Engage in in-depth conversations with customers to identify their banking needs and provide tailored solutions.
  • Support customers with inquiries, account maintenance, and credit product applications.
  • Conduct Financial Health Checks to assess customers' financial situations and identify areas for improvement.
  • Educate customers on our in-branch technology and digital banking options to enhance their banking experience.
  • Problem-solve and provide effective solutions while championing our risk-adverse culture.
Requirements:
  • Proven experience in delivering exceptional customer service, preferably in the financial services sector.
  • Excellent communication skills and the ability to articulate complex financial concepts in a clear and concise manner.
  • Strong problem-solving skills, integrity, and a customer-centric approach.
  • Ability to work in a fast-paced retail environment and adapt to changing priorities.
  • A genuine interest in building a career in the banking industry.

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