Current jobs related to Retail Banking Customer Service Specialist - Brisbane, Queensland - beBeeCareer

  • Customer Banking Specialist

    2 weeks ago

    Brisbane, Queensland, Australia eFinancialCareers Ltd. Full time

    Customer Banking Specialist - Port DouglasCustomer Banking Specialist - Port DouglasCommonwealth Bank of Australia Brisbane, AustraliaCustomer Banking Specialist - Port Douglas- Thorough training program to kickstart your banking career- Access to extensive employee benefits & discounts- Be part of a collaborative and high-performing culture- Thorough...

  • Customer Service Banking Professional

    24 hours ago

    Brisbane, Queensland, Australia beBeeCustomerOriented Full time $120,000 - $140,000

    Customer Banking Specialist Relief RoleThis role is perfect for those who are passionate about delivering exceptional customer service and supporting customers with their banking needs. As a Customer Banking Specialist Relief, you will be responsible for working closely with customers to understand their financial goals and aspirations.Key...

  • Customer Banking Specialist Emerald

    3 weeks ago

    Brisbane, Queensland, Australia eFinancialCareers Ltd. Full time

    Customer Banking Specialist Emerald Commonwealth Bank of Australia, Brisbane, AustraliaThorough training program to kickstart your banking career Access to extensive employee benefits & discounts Be part of a collaborative and high-performing culture Please note that rosters are predetermined:Monday 12 - 4pm Thursday 12 - 4pm Friday 12...

  • Customer Banking Specialist Emerald

    3 weeks ago

    Brisbane, Queensland, Australia eFinancialCareers Ltd. Full time

    Customer Banking Specialist EmeraldCommonwealth Bank of Australia, Brisbane, AustraliaThorough training program to kickstart your banking careerAccess to extensive employee benefits & discountsBe part of a collaborative and high-performing culturePlease note that rosters are predetermined:Monday 12 - 4pmThursday 12 - 4pmFriday 12 - 4pmDo work that mattersAs...

  • Customer Banking Specialist Gladstone

    3 weeks ago

    Brisbane, Queensland, Australia eFinancialCareers Ltd. Full time

    Customer Banking Specialist GladstoneCommonwealth Bank of Australia Brisbane, AustraliaThorough training program to kickstart your banking careerAccess to extensive employee benefits & discountsBe part of a collaborative and high-performing cultureThorough training program to kickstart your banking careerAccess to extensive employee benefits & discountsBe...

  • Customer Banking Specialist Relief Maryborough

    15 hours ago

    Brisbane, Queensland, Australia Efinancialcareers Ltd. Full time

    Customer Banking Specialist Relief MaryboroughCustomer Banking Specialist Relief MaryboroughCommonwealth Bank of Australia Brisbane, AustraliaCustomer Banking Specialist Relief MaryboroughThorough training program to kickstart your banking careerAccess to extensive employee benefits & discountsBe part of a collaborative and high-performing cultureThorough...

  • Customer Banking Specialist Relief

    3 weeks ago

    Brisbane, Queensland, Australia Commonwealth Bank Full time

    Customer Banking Specialist Relief - Brisbane City & Inner North AreaCustomer Banking Specialist Relief - Brisbane City & Inner North Area2 weeks ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Multiple Customer Banking Specialist Relief PositionsPermanent Fixed roster: Monday to Friday 11 - 4pmThis role...

  • Customer Banking Specialist Relief

    1 day ago

    Brisbane, Queensland, Australia Commonwealth Bank Full time

    Customer Banking Specialist Relief - Brisbane City & Inner North AreaCustomer Banking Specialist Relief - Brisbane City & Inner North Area5 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Multiple Customer Banking Specialist Relief PositionsPermanent Fixed roster: Monday to Friday 11 - 4pmThis role...

  • Customer Service Specialist

    4 weeks ago

    Brisbane, Queensland, Australia Great Southern Bank Full time

    Join to apply for the Customer Service Specialist role at Great Southern Bank1 day ago Be among the first 25 applicantsJoin to apply for the Customer Service Specialist role at Great Southern BankAs our highly valued Customer Service Specialist based in Carindale your role will provide support and serve the local community as the first point of contact for...

  • Customer Service Specialist

    4 weeks ago

    Brisbane, Queensland, Australia Great Southern Bank Full time

    Join to apply for the Customer Service Specialist role at Great Southern Bank1 day ago Be among the first 25 applicantsJoin to apply for the Customer Service Specialist role at Great Southern BankAs our highly valued Customer Service Specialist based in Carindale your role will provide support and serve the local community as the first point of contact for...

Retail Banking Customer Service Specialist

2 weeks ago

Brisbane, Queensland, Australia beBeeCareer Full time $55,000 - $85,000
Customer Service Role in Retail Banking

We are seeking a skilled and experienced professional to join our team as a Customer Service Consultant. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and is looking to take their career to the next level.

Job Description:

This role involves working in a fast-paced retail banking contact centre, providing support to customers through various communication channels. You will be responsible for handling inbound enquiries, resolving customer issues and providing solutions that meet their needs.

As a key member of our team, you will have the opportunity to develop your skills and knowledge in areas such as quality assurance, customer relationship management and conflict resolution.

Our ideal candidate will have a strong background in customer service, excellent communication skills and the ability to work well under pressure. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, then we would love to hear from you.

Key Responsibilities:
  • Liaise with customers through inbound verbal and written communication.
  • Investigate transactional issues for customers, displaying a high level of empathy.
  • Participate in quality assurance programs to achieve overall quality and productivity.
  • Outbound calling to follow up activities with current and potential customers.
  • Adjust to regular changes to legislation and governing bank operations.
Required Skills and Qualifications:
  • Extensive customer service experience
  • Prior contact centre experience (highly desirable)
  • High levels of attention to detail and computer proficiency
  • An ability to investigate, problem solve and follow up queries
Benefits:
  • Opportunity to develop skills and knowledge in customer service and contact centre operations
  • Internal career progression opportunities accessible
  • Supportive and fun team environment
  • Above market superannuation and other staff benefits
About Us:

We are committed to fostering a positive and supportive work environment that encourages our employees to thrive. Our team is dedicated to delivering exceptional customer experiences and we are looking for like-minded individuals to join us on this journey.

If you are passionate about customer service and are looking for a new challenge, then please submit your resume and cover letter for consideration.