Customer Banking Specialist Emerald

3 weeks ago


Brisbane, Queensland, Australia eFinancialCareers Ltd. Full time
Customer Banking Specialist Emerald

Commonwealth Bank of Australia, Brisbane, Australia

  • Thorough training program to kickstart your banking career
  • Access to extensive employee benefits & discounts
  • Be part of a collaborative and high-performing culture

Please note that rosters are predetermined:

  • Monday 12 - 4pm
  • Thursday 12 - 4pm
  • Friday 12 - 4pm

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services, and technology.

What we do has real impact at all stages of people's lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you'll positively impact our customers' lives, and be there for them when they need us.

See yourself in our team

As the Customer Banking Specialist in our Emerald Branch, you'll:

  • Have in-depth conversations with customers about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
  • Support customers with enquiries, account maintenance, and process applications for credit products
  • Complete Financial Health Checks to assess customers' financial needs and identify any changes
  • Educate and demonstrate our in-branch technology and digital banking options
  • Problem solve and provide effective solutions while championing our processes and procedures, driving our risk-averse culture
We're interested in hearing from people who have
  • Experience in delivering exceptional customer service, ideally in financial services, retail, or hospitality
  • Excellent communication skills & the ability to articulate financial terms clearly
  • The ability to ask questions, find solutions, act with integrity, and place the customer at the center of everything you do
  • Ability to work in a busy, commercially driven retail environment
  • A genuine interest in building a career with CommBank

With us, you'll help customers make informed financial decisions to achieve their goals. If this role matches your experience and career goals, apply today

Aboriginal &/or Torres Strait Islander people are encouraged to apply.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

We're aware of some accessibility issues on this site, particularly for screen reader users. If you require additional support, please contact HR Direct on 1800 989 696.

Advertising End Date: 18/08/2025

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