Community Library Engagement Officer

6 days ago

Werribee, Victoria, Australia beBeeCustomerService Full time $69,869 - $73,902
Job Description

As a key figure in our library community, you will have the opportunity to engage with customers around collections, technology, and supporting lifelong learning.

  • Deliver exceptional customer service at library facilities or outreach points, ensuring customers have a positive library experience characterised by active engagement.
  • Proactively assist customers to maximise their use of the library, resources, equipment, technology and online library platforms.
  • Undertake routine library tasks including issuing and returning loans, event bookings, collecting fees, and basic information and directional enquiries under the direction of a supervisor.
  • Assist with the maintenance of the library collection through efficient shelving of resources, shelf tidying, updating displays and processing of item lists.
  • Deliver literacy and learning program sessions or outreach visits for children and adults under the supervision of a designated professional.

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