Dynamics 365 Technical Support Position

6 days ago


Sydney, New South Wales, Australia beBeeTechnologist Full time $120,000 - $140,000
Technical Support Specialist

As a trusted advisor, you will provide expert technical support to IT professionals, resolving complex problems with broad product knowledge or in-depth specialties. This role involves working with leading-edge companies and firms, leveraging your skills to drive innovation.

Key Responsibilities:
  • Act as a technical focal point in cooperative relationships with other companies.
  • Manage crisis situations involving technically challenging issues and diverse audiences.
  • Own and resolve mission-critical customer issues.
  • Be responsive to customer needs, which may require outside normal business hours or on-call rotation.
  • Stay up-to-date on leading technologies and certifications, contributing to product improvement and participating in pre-release activities.
  • Develop and deliver training to share knowledge with other engineers.
Requirements:
  • Australian Citizenship Working Rights.
  • Knowledge of the Dynamics 365 Product Suite, including Sales, Customer Service, Contact Center, Customer Insight - Journey, Power Page.
  • Support / technical experience.
  • Familiarity with CRM.
  • Experience with coding languages (programming and understanding).
  • Excellent written and verbal communication skills.


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