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Customer Service Representative

2 months ago

Perth, Western Australia Embodied Corporate Solutions Full time

We are currently recruiting for a leading supplier in the construction industry that is seeking a passionate and dedicated Customer Service Officer. This company prides itself on valuing both its clients and employees, and they are looking for the right person to fill this crucial role.

If you have a passion for customer service and an interest in trades and construction, this is a fantastic opportunity to manage a variety of tasks in a fast-paced environment. You will be responsible for handling sales orders, responding to enquiries, and resolving issues, all while delivering exceptional customer service that fosters strong client relationships.

As a Customer Service Officer, your responsibilities will include:

  • Efficiently processing sales orders to ensure smooth operations.
  • Coordinating with suppliers to expedite urgent orders.
  • Accurately entering prospect information into the CRM system.
  • Promptly responding to customer enquiries via various communication channels.
  • Proactively following up on sales orders to ensure timely delivery and customer satisfaction.
  • Assisting with backorder management through clear communication with clients.
  • Professionally resolving complaints and addressing errors in a timely manner.

To be successful in this role, you will need strong time management, prioritisation, communication, and customer service skills. This is a fast-paced role within a dynamic team that offers opportunities for career growth and professional development.

Embodied Corporate Solutions is a forward-thinking company that values innovation and customer satisfaction. As a Customer Service Officer, you will play a critical role in delivering exceptional customer experiences and driving business growth.