Process Improvement Specialist

1 month ago

Springvale, Australia Southern Metropolitan Cemeteries Trust Full time
About Us

We are a purpose-driven organization that creates extraordinary experiences and memories. Our team is passionate about innovation, collaboration, and continuous improvement. We strive to make a real difference in the lives of our customers and the community we serve.

The Role

We are seeking a highly skilled Process Improvement Lead to drive collaboration and standardization across our Customer Experience team. As a key member of our team, you will be responsible for managing our process catalog, supporting continuous improvement initiatives, and delivering exceptional customer service.

Key Responsibilities
  • Implement the SMCT process management framework across the Customer Experience team.
  • Capture and maintain processes in SMCT's online process library.
  • Streamline access to process documentation, enabling informed decision-making.
  • Develop guidelines and templates for process documentation and mapping.
  • Administer and monitor the Process Manager system, generating reports on compliance.
  • Facilitate process workshops with stakeholders to identify improvements.
  • Support the implementation of process changes and maintain governance.
  • Train staff on process mapping methodologies and foster a continuous improvement culture.
About You

We are looking for someone with:

  • Proven experience in business process analysis and continuous improvement.
  • Strong facilitation skills with expertise in process mapping and best practices.
  • Experience with process modeling and repository tools (e.g., Nintex Promapp).
  • Excellent analytical skills and a track record of identifying and implementing process improvements.
  • Strong ability to collaborate with teams and work independently.
  • Experience using collaboration tools like SharePoint, MS Teams, and Visio.
  • Knowledge of Six Sigma or Lean methodologies is desirable.
  • Experience in customer journey mapping and working closely with Customer Experience teams.
What's on Offer?

We offer a fulfilling career with exceptional personal and professional growth opportunities, along with a comprehensive range of benefits:

  • Access to Leadership and Development Programs to foster professional growth and advancement.
  • Employee Health, Wellbeing and Assistance Programs including complimentary onsite osteopath services.
  • A supportive and people-centric culture within a purpose-driven organization.
  • Flexible working arrangements.
  • Immediate access to unpaid parental leave and a short waiting period of only three months for paid parental leave, applicable to both full-time and part-time employees.
  • The opportunity to purchase additional annual leave.
  • Discounts available at our employee café and onsite florists.

We are an equal opportunity employer, a Diversity Council Australia Member, a member of the Australian Disability Network, and proudly endorsed by WORK180. We care for our colleagues and the community we serve. To protect one another, it is a requirement that all successful candidates complete background checks.

If you have any access requirements which restrict you from fully participating in our recruitment process, please contact recruitment@smct.org.au so that we can discuss necessary adjustments.

For more information on Southern Metropolitan Cemeteries Trust, please visit our website: www.smct.org.au.

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