IT Support Specialist
4 weeks ago
About the Role
We are seeking a skilled IT Support Analyst to join our team at Essity. As an IT Support Analyst, you will play a critical role in maintaining and improving our technological tools, ensuring they meet the needs of our customers and stakeholders.
Key Responsibilities:
- Implement effective IT solutions to drive business results
- Manage IT-related incidents, problems, and changes in a matrix organization
- Provide after-hours support for critical issues
- Manage the installation of end-user tools and equipment
- Ensure the security of systems and report on security status
- Support the management of local servers and networks in collaboration with global IT teams
- Administer the IT assets register
- Train and educate users on IT workplace and collaboration tools
Requirements:
- 3-5 years of experience in systems administration
- Proven analytical and problem-solving skills
- Excellent communication and collaboration abilities
- Mastery of Microsoft's ecosystem, including Active Directory, Group Policies, Exchange, Office 365
- Proficiency in managing Windows server environments and Hyper-V virtualization
- Practical knowledge of Office 365 applications, such as email, Teams, SharePoint, and OneDrive
- Solid foundation in networking concepts like DHCP, LAN, and VLAN
- Recognized industry certifications (CCNA, MSCE, ITIL) highly regarded
- Fluency in English to connect with all stakeholders
- Commitment to continuous learning and user education
About Essity:
At Essity, our purpose is to break barriers to well-being. We strive to improve lives, every day, through impactful innovations and sustainable solutions. As an employee at Essity, you will be part of a collaborative and open atmosphere, where you will feel valued and supported to grow.
What We Offer:
- Annual wellness day
- Option to purchase additional leave
- Free, on-site car parking
Join Us:
Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic, and safer place. With us, you will have the opportunity to innovate for good, excel together, and be yourself.
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