IT Support Specialist

4 weeks ago


Springvale, Australia Essity Full time

About the Role

We are seeking a skilled IT Support Analyst to join our team at Essity. As an IT Support Analyst, you will play a critical role in maintaining and improving our technological tools, ensuring they meet the needs of our customers and stakeholders.

Key Responsibilities:

  • Implement effective IT solutions to drive business results
  • Manage IT-related incidents, problems, and changes in a matrix organization
  • Provide after-hours support for critical issues
  • Manage the installation of end-user tools and equipment
  • Ensure the security of systems and report on security status
  • Support the management of local servers and networks in collaboration with global IT teams
  • Administer the IT assets register
  • Train and educate users on IT workplace and collaboration tools

Requirements:

  • 3-5 years of experience in systems administration
  • Proven analytical and problem-solving skills
  • Excellent communication and collaboration abilities
  • Mastery of Microsoft's ecosystem, including Active Directory, Group Policies, Exchange, Office 365
  • Proficiency in managing Windows server environments and Hyper-V virtualization
  • Practical knowledge of Office 365 applications, such as email, Teams, SharePoint, and OneDrive
  • Solid foundation in networking concepts like DHCP, LAN, and VLAN
  • Recognized industry certifications (CCNA, MSCE, ITIL) highly regarded
  • Fluency in English to connect with all stakeholders
  • Commitment to continuous learning and user education

About Essity:

At Essity, our purpose is to break barriers to well-being. We strive to improve lives, every day, through impactful innovations and sustainable solutions. As an employee at Essity, you will be part of a collaborative and open atmosphere, where you will feel valued and supported to grow.

What We Offer:

  • Annual wellness day
  • Option to purchase additional leave
  • Free, on-site car parking

Join Us:

Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic, and safer place. With us, you will have the opportunity to innovate for good, excel together, and be yourself.


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