IT Support Specialist
7 days ago
About the Role
Your role will be instrumental in maintaining and improving the technological tools that aid in better lives for individuals and communities. You will be finding and implementing effective IT solutions within a matrix organization, managing incidents, problems, and changes in the IT landscape in Australia and New Zealand, and providing after-hours support for critical issues.
We're looking for people who embody our values, aren't afraid to challenge, innovate, experiment, and move at a fast pace. We're always looking for ways to improve our products and ourselves. If this is you, we'd love to talk.
Key Responsibilities:
- Implement effective IT solutions within a matrix organization.
- Manage incidents, problems, and changes in the IT landscape in Australia and New Zealand.
- Complete daily maintenance tasks, including backups.
- Provide after-hours support for critical issues.
- Manage the installation of end-user tools and equipment.
- Ensure the security of systems and report on security status.
- Support the management of local servers and networks in collaboration with global IT teams.
- Administer the IT assets register.
- Train and educate users on IT workplace and collaboration tools.
Requirements:
- 3 to 5 years of experience in systems administration.
- Proven analytical and problem-solving skills.
- Ability to implement effective IT solutions.
- Excellent communication and collaboration abilities.
- Adaptability and willingness to participate in after-hours support.
- Mastery of Microsoft's ecosystem, including Active Directory, Group Policies, Exchange, Office 365.
- Proficiency in managing Windows server environments and Hyper-V virtualization.
- Practical knowledge of Office 365 applications, such as email, Teams, SharePoint, and OneDrive.
- Solid foundation in networking concepts like DHCP, LAN, and VLAN.
- Recognized industry certifications (CCNA, MSCE, ITIL) which are highly regarded.
- Fluency in English, to connect with all stakeholders.
- Commitment to continuous learning and user education.
About Essity:
Our purpose, Breaking Barriers to Well-being, provides meaning to everything we do. Working at Essity means a chance to improve well-being for people and opportunities to drive positive change for the society and the environment.
As an employee at Essity, you will belong to an organization where you feel valued and supported to grow, and challenged to generate business results in a collaborative and open atmosphere.
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