Customer Experience Advocate

6 days ago


Bairnsdale East, Australia beBeeParticipation Full time $81,286 - $93,460
Consumer Engagement Coordinator

We are seeking a passionate and community-minded individual to coordinate and support consumer participation and experience initiatives.

Key Responsibilities:
  • Enhance the overall experience of consumers and their families throughout their healthcare journey.
  • Understand and address consumer needs and concerns, acting as a liaison between patients and healthcare teams.
  • Prioritise consumer satisfaction to improve outcomes, strengthen relationships, and ensure a positive and supportive healthcare environment.
What We Offer:
  • Dynamic, friendly, and inclusive team that values collaboration, growth, and professional excellence.
  • Extensive salary packaging options.
  • Incredible lifestyle in East Gippsland, surrounded by natural beauty and attractions.
  • Access to annual scholarship opportunities and health and wellbeing activities.
Requirements:
  • 3 years' experience in a consumer/community related position, including experience working with consumer feedback and improvement systems.
  • Demonstrated understanding of patient, carer and consumer participation in healthcare, including relevant frameworks and standards.
  • Exceptional interpersonal skills and ability to work collaboratively with internal and external stakeholders.
  • Experience with project management and creating high-quality publications and communication materials.


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