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Customer Service Advocate

3 weeks ago

Bairnsdale, Australia beBeeCustomer Full time $60,000 - $80,000
About the Role

We are seeking an individual who shares our passion for empowering people to build better working lives. As a Contact Centre Agent, you will be the first point of contact for our clients, providing exceptional customer service and support.

  • This is a full-time role with great opportunities for career development and national growth.
  • Our ideal candidate has excellent communication skills, a strong ability to build rapport, and a commitment to delivering high-quality results.

The key duties of this position include:

  • Answering all calls and assisting clients where possible to minimize phone traffic to sites;
  • Achieving a KPI of 60 handled calls per day;
  • Liaising with sites and various team members;
  • Documenting and file noting in our systems;
  • Providing advocacy and information about our services – connecting clients and the wider community.

We offer ongoing career development and national opportunities, access to professional development plans, and job stability with guaranteed full-time hours.