Education Operations Specialist

1 week ago


Bendigo, Victoria, Australia Bendigo Kangan Institute Full time
About the Role

The Education Operations Officer is a key member of our team, responsible for providing exceptional customer service and operational support to students and staff. This role requires a high level of organization, attention to detail, and ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Student Support: Provide timely and effective support to students, ensuring they have everything they need to succeed in their education journey.
  • Operational Support: Assist with the day-to-day operations of our education centers, including preparing and maintaining confidential customer files and associated correspondence.
  • Relationship Building: Develop and maintain effective working relationships with a wide range of stakeholders, including students, staff, and external partners.
  • Administrative Support: Provide administrative support to the team, including developing and maintaining records, reports, and other documents.
Requirements
  • Relevant Experience: Demonstrated experience in providing exceptional customer service and operational support in an educational environment.
  • Qualifications: An appropriate certificate-level qualification or an equivalent combination of relevant experience and training in providing high-level customer service and administrative support.
  • Skills: Advanced skills in MS Office suite of programs and using Student Management Systems and student user interfaces.
What We Offer
  • Attractive Work-Life Balance: We offer flexible work options and a healthy work-life balance.
  • Professional Development: We provide opportunities for professional development and growth.
  • Meaningful Work: We offer meaningful work that drives positive social impact.


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