Customer Experience Representative
4 days ago
Job Summary:
We are seeking a dedicated and results-driven professional to assume the role of Customer Experience Representative. As a key member of our sales team, you will be responsible for delivering exceptional customer service, identifying customers' needs, and providing tailored solutions to enhance their telecommunications experience.
About the Role:
You will work in a fast-paced retail environment, fostering strong relationships with new and existing customers, and developing customised solutions that meet their evolving needs. Your primary objective will be to provide an outstanding customer experience, driving customer satisfaction and loyalty through effective communication, problem-solving, and product knowledge.
What We Offer:
We offer a competitive remuneration package including:
- Commission-based incentives
- 25% off Telstra services
- Ongoing training and development opportunities
- Telstra SIM card
- Exclusive discounts and offers across 240 brands and partners
About You:
To succeed in this role, you will possess:
- The ability to build rapport with diverse customers
- A drive to exceed sales targets and KPIs
- A hunger to learn and grow within the role
- Experience in a customer-facing environment
- The capacity to thrive in a dynamic and fast-paced retail setting
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