Customer Growth Specialist
2 weeks ago
**About Us:**
We are a business that believes in being good people and helping others whenever we can, including our customers and communities. Our goal is to support our employees so they can support our customers.
Our retail stores are not conventional retail store opportunities. You'll work with supportive colleagues and managers who will give you the trust and time to interact with customers, delivering health solutions and claim resolutions that are meaningful to them.
Based in our Cannington location, you will focus on customer growth activities:
- Providing personalized recommendations for suitable health and wellbeing products based on customer needs, showcasing the value and benefits for easy decision-making.
- Developing relationships with businesses and communities to promote our brand and products, acquiring new members.
- Taking a 'customer-first' approach:
- Assisting existing members in their day-to-day transactions.
- Ensuring customers understand the full value of their health insurance product.
- Providing solutions to identified concerns or needs.
- Educating members on all accessible benefits.
**This is a Full-Time Permanent Position, Working 38 Hours per Week, Including Some Saturdays on a Rotating Roster.
**What We Offer:
We reward our people and celebrate their success. From initiatives that develop careers to caring for their health, wellbeing, and futures.
Caring is at the centre of everything we do - helping people live longer, healthier, happier lives and making a better world. To care for our customers, we must first care for our people.
That's why we have launched Comprehensive Health and Wellbeing Program, which includes mental, physical, financial, social, and environmental wellbeing.
Through this program, we're providing health benefits for everyone who works with us, no matter their role. We want to support our people to be the healthiest and happiest versions of themselves.
**Training and Development:**
We believe in giving you room to grow. At our organization, you get the best of both worlds - support when you need it and space for personal development.
Dedicated Store Managers will support you to excel in your role. You'll have access to classroom training, e-Learning, on-the-floor product knowledge training, and our state-of-the-art knowledge base, Know-It.
**Important Information:**
When you join our retail team, your first 4-6 weeks are dedicated to full-time training (business hours).
Everyone who makes it through to offer will be required to complete a background check, including a police check. We are an equal opportunity employer, committed to ensuring equality in recruitment, development, retention, and promotion of staff, without discrimination based on gender, cultural background, disability, sexual orientation, or identity, or Aboriginal and Torres Strait Islander heritage. We encourage people from all backgrounds to apply.
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