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Retail Customer Experience Leader
2 weeks ago
We are seeking a passionate and dedicated leader to join our team, driving store operations excellence through effective stock management and loss prevention activities.
- Main Responsibilities:
- Oversee day-to-day store operations, ensuring efficient stock management and minimizing losses.
- Cultivate a high-performing team by providing regular feedback, coaching, and guidance on understanding products and delivering exceptional customer experiences.
- Foster talent acquisition, engagement, and retention strategies, building team capability and succession planning for the success of the store and the group.
- Maintain a safe work environment and promote wellbeing among team members.
You Possess:
- Alignment with industry values and a passion for fashion.
- Strong leadership skills in delivering exceptional customer and team experiences.
- Ability to manage budgets, interpret financial reports, and generate efficient rosters.
- Experience managing team performance, productivity, training, and development.
- Ability to build and maintain customer relationships through exceptional customer service.
