Front Desk Associate

2 days ago

Newcastle, New South Wales, Australia beBeeHospitality Full time $58,000 - $77,000

Hotel Hospitality Professional

We are seeking a skilled and enthusiastic hotel hospitality professional to provide exceptional service to our guests.

Key Responsibilities

  • Deliver personalized service to guests across front-of-house departments
  • Maintain accurate guest accounts and respond promptly to queries
  • Take bookings, provide helpful information, and enter reservations
  • Address guest requests and complaints in a positive manner
  • Assist with Food & Beverage service and clean guest rooms
  • Show strong attention to detail in all aspects of your work

Requirements

  • Previous hotel front office reception experience is highly desirable
  • Professional telephone manner and exceptional customer service skills are essential
  • You should be positive, friendly, and guest-oriented
  • A strong attention to detail is required
  • You must be flexible and willing to work across a seven-day roster
  • RSA certification is necessary

Benefits Package

  • All Heartist employee benefit card for discounted rates worldwide on accommodation and food & beverage
  • Ongoing training and development opportunities through 'Learn Your Way' Academy platforms

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