Customer Service Representative

2 days ago

Newcastle, New South Wales, Australia beBeeCustomer Full time $53,895 - $86,830

**Front Desk Associate Role**

At our hotel, we strive to provide exceptional guest experiences. Our goal is to create memorable moments for every visitor.

We are seeking a Front Desk Associate who shares our passion for delivering outstanding service and creating lasting impressions.

The moment a guest arrives, you will make them feel at home with your warm and welcoming presence. You will guide guests through their stay, from smooth check-ins and check-outs to insights on local attractions and dining options.

As a Front Desk Associate, you will be the primary point of contact for guests throughout their stay. Your prompt assistance, issue resolution, and personalized recommendations will enhance their experience.

**Key Responsibilities Include:**

- Greet guests warmly upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.

- Oversee the accurate processing of guest reservations, updates, and special requests, utilizing property management systems to ensure seamless scheduling and availability.

- Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalized recommendations to enhance their experience.

**Qualifications**

- Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.

- Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.

- Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.

- Adept at fostering positive guest experiences and maintaining high satisfaction levels through attentive service and problem resolution.

**Benefits and Support**

- Opportunities for career growth and development.

- Discounts on accommodation and dining across Minor Hotel brands.

- Access to paid parental leave benefits and additional leave including Birthday and Study leave.

- Educational financial support for development relevant to the company's business requirements.

- NIB Insurance discounts and discount savings with popular retailers.

- Wellness programs and retreats to promote well-being and work-life balance.

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