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Incident Management Specialist

1 month ago

Macquarie Park, Australia Singtel Full time

{"h1": "Incident & Problem Manager Role at Optus", "p": "At Optus, we're not just building a network - we're crafting a future. As an Incident & Problem Manager, you'll be at the forefront of our journey, ensuring our services are always running smoothly and efficiently.

Your key responsibilities will include:

* Monitoring service desk and system alerts to identify incidents quickly and take immediate action to mitigate impact.
* Leading problem investigations to determine the root cause of recurring incidents, applying methodologies such as 5 Whys or Ishikawa diagrams.
* Reviewing and refining incident and problem management processes regularly to ensure efficiency and alignment with industry best practices (e.g., ITIL).
* Ensuring that all incidents and problems are managed in accordance with agreed Service Level Agreements (SLAs) and Operational Level Agreements (OLAs).

In return, you'll enjoy a dynamic and inclusive work environment, with opportunities for growth and development. You'll be part of a team that values diversity and is committed to creating a workplace where everyone feels valued and respected.

So, if you're passionate about delivering exceptional service and are looking for a new challenge, we'd love to hear from you"}