Guest Service Agent

Join to apply for the Guest Service Agent role at Bendigo Advertiser2 days ago Be among the first 25 applicantsJoin to apply for the Guest Service Agent role at Bendigo AdvertiserCompany DescriptionMinor Hotels is one of Australasia's largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries.
Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America.
Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.Company DescriptionMinor Hotels is one of Australasia's largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries.
Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America.
Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement.
You'll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.Job DescriptionOaks Cypress Lakes Resort are looking for a full time Guest Service Agent who is passionate about providing excellent customer service to join the team.The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence.
You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy.Key Responsibilities IncludeProvide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.Hourly Rates (excluding Super)Monday - Friday: $26.70Saturday: $33.38Sunday: $40.05QualificationsDemonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.Adept at fostering positive guest experiences and maintaining high satisfaction levels through attentive service and problem resolution.Maintains a polished and professional presentation, reflecting the values and standards of the organisation.Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.Additional InformationCareer Growth: Learning and development programs to boost your career.Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.Global Perks: International accommodation discounts across our hotel brands.Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.Experiences: Discounted entertainment and activities.Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.Generous Leave: Parental and birthday leave.Wellness Boost: EAP and tailored wellness support.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesNewspaper PublishingReferrals increase your chances of interviewing at Bendigo Advertiser by 2xSign in to set job alerts for "Guest Service Representative" roles.Bar Beach, New South Wales, Australia 3 days agoBar Beach, New South Wales, Australia 2 days agoBar Beach, New South Wales, Australia 2 days agoNewcastle, New South Wales, Australia 1 week agoNewcastle, New South Wales, Australia 1 week agoNewcastle, New South Wales, Australia 2 weeks agoPort Stephens, New South Wales, Australia 3 weeks agoService Support Officer - Care NavigationBar Beach, New South Wales, Australia 13 hours agoBar Beach, New South Wales, Australia 2 days agoBar Beach, New South Wales, Australia 2 weeks agoSenior Administration Officer - Cancer ServicesWaratah, New South Wales, Australia 16 hours agoWaratah, New South Wales, Australia 16 hours agoBar Beach, New South Wales, Australia 1 hour agoBar Beach, New South Wales, Australia 1 hour agoService Support Officer - Care NavigationNewcastle, New South Wales, Australia 4 days agoNewcastle, New South Wales, Australia 2 days agoMetford, New South Wales, Australia 1 day agoBar Beach, New South Wales, Australia 2 weeks agoNew Lambton, New South Wales, Australia 4 days agoElermore Vale, New South Wales, Australia 2 weeks agoAdministration Officer - Breast Screen - Female IdentifiedBar Beach, New South Wales, Australia 2 days agoBar Beach, New South Wales, Australia 1 day agoAdministration Officer - Breast Screen - Female IdentifiedBar Beach, New South Wales, Australia 2 days agoRaymond Terrace, New South Wales, Australia 7 months agoAdministration Officer - Breast Screen - Female IdentifiedWaratah, New South Wales, Australia 1 week agoAdministration Officer - Respiratory - TargetedNew Lambton, New South Wales, Australia 3 days agoAdministration Officer - Aged Care Assessment Service (Hunter)Bar Beach, New South Wales, Australia 2 weeks agoParticipant Experience Coordinator - Intake OfficerBroadmeadow, New South Wales, Australia 3 weeks agoBar Beach, New South Wales, Australia 5 days agoNew Lambton, New South Wales, Australia 3 days agoClinical Support Officer - General MedicineWaratah, New South Wales, Australia 16 hours agoTeam Administrator (Full-Time or Part-Time)Newcastle West, New South Wales, Australia 2 weeks agoAdministration Officer Level 2 - TargetedBar Beach, New South Wales, Australia 1 day agoAdministration Officer - Breast Screen - Female IdentifiedWaratah, New South Wales, Australia 1 week agoBar Beach, New South Wales, Australia 1 day agoAdministration Assistants (Early Education) - Newcastle, Maitland and Hunter RegionsBar Beach, New South Wales, Australia 2 weeks agoWe're unlocking community knowledge in a new way.
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