
Front Desk Associate
2 days ago
We are currently seeking a Front Desk Associate to join our team in Brisbane, Australia.
Job DescriptionThe Front Desk Associate will be the first point of contact for our guests upon arrival and departure. This critical role requires a passion for delivering exceptional customer service and ensuring ultimate guest satisfaction.
The ideal candidate will have previous front office experience, but if you have a bubbly personality and a strong work ethic, we want to hear from you.
Your key responsibilities will include:
- Greeting guests as they enter the hotel
- Checking in & out guests
- Modifying and adjusting guest bookings accordingly
- Promoting the hotel and its amenities
- Making suggestions to guests based on your knowledge of the area
- Supporting the Front Office management team in ensuring smooth hotel operations
To be successful in this role, you will require:
- A high level of customer service skills
- An ability to work in a fast-paced environment
- Excellent communication and problem-solving skills
- A willingness to learn and take on new challenges
In return for your hard work and dedication, we offer:
- A supportive work environment
- Career opportunities and job enrichment
- Autonomous roles with creative license
- Fitness and wellbeing initiatives
- Relationship-building opportunities through our Community Programme
We believe that our guests are the reason we get up in the morning, and we want you to be the reason they return to us time and again.
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