Eligibility Claims Specialist
1 week ago
Gallagher Bassett is seeking an Eligibility Officer to join our team in Darwin, responsible for managing workplace injury claims from initial lodgement through to resolution. The successful candidate will provide a customer-centric, empathetic service to key stakeholders while ensuring efficient and effective claim handling.
This is an excellent opportunity for a motivated and organized individual with experience in administration or a related field, possessing excellent communication and organizational skills. If you're passionate about helping people and delivering exceptional customer service, we encourage you to apply.
About Us
Gallagher Bassett is a leading third-party claims administrator, providing expert services to insurers, brokers, government bodies, and self-insured organizations across Australia and New Zealand. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction.
Our organization is built on strong values, including respect, integrity, and teamwork. We believe in fostering a diverse and inclusive workplace where everyone feels valued and empowered to contribute their best work.
Your Key Responsibilities
* Provide a customer-centric, empathetic service to key stakeholders regarding workplace injury claims
* Manage claims from initial lodgement through to resolution, ensuring efficient and effective claim handling
* Gather information from stakeholders and conduct risk assessments to identify potential barriers and develop strategies for effective claim management
* Coordinate the claims lodgement process and ensure timely determination of claim outcomes
* Undertake liability determinations for new, secondary, or reopened claims based on relevant information and stakeholder input
About You
We're looking for someone who is passionate about delivering exceptional customer service, has experience in administration or a related field, and possesses excellent communication and organizational skills. A background in workers compensation, claims, or other related disciplines would be highly regarded. If you're motivated, proactive, and have a holistic approach to problem-solving, we'd love to hear from you.
Benefits and Culture
As an Eligibility Officer with Gallagher Bassett, you can expect a range of benefits and opportunities, including:
* A competitive salary and benefits package
* Ongoing training and professional development opportunities
* Collaborative and supportive team environment
* Recognition and rewards for individual achievements
* Flexible work arrangements and work-life balance opportunities
Contact Us
For more information about this exciting opportunity, please submit your application, including your resume and a cover letter outlining your experience and qualifications.
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