Claims Specialist

5 days ago


Darwin, Northern Territory, Australia EFinancialCareers Ltd. Full time
Company Overview:
At QBE, we're an international insurer driven by a vision of becoming the most consistent and innovative risk partner. We believe in building strength and resilience for our customers, environment, economies, and communities.

The Opportunity:
We're seeking a highly empathetic Claims Specialist to join our Workers Compensation Claims Business as a Case Manager. This permanent full-time role will allow you to play a crucial part in providing superior claims service, determining proper policy coverage, investigating, and evaluating assigned cases.

Job Description:
As a Claims Specialist, you'll be responsible for delivering exceptional customer experiences at every touchpoint. You'll work closely with stakeholders through case conferencing, claims reviews, and on-site visits, adhering to set timeframes, ensuring compliance with legislative codes and company policies, and entering accurate information on all claims onto our database.

Key Responsibilities:
  • Face-to-face contact with diverse customers to provide support and guidance throughout their claim
  • Building and maintaining strong relationships with customers
  • Providing end-to-end claims management for client portfolios, drawing on exceptional customer service and decision-making skills to achieve return to work objectives

Requirements:
To succeed in this role, you'll need to possess strong analytical thinking, case management, and communication skills. A background in customer service, administration, and/or operational roles is highly advantageous, while previous experience within insurance, claims, and industry-related fields is also desirable.

Benefits:
We offer a range of benefits to support your career growth and well-being, including hybrid working arrangements, our 'Thriving at our Best' wellbeing program, 18 weeks' gender-equal flexible leave for new parents, income protection insurance, and reimbursement of death and total permanent disability insurance premiums.
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