Eligibility Officer

2 weeks ago

Darwin, Northern Territory, Australia Gallagher Bassett Full time
Introduction

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you So, even if you feel that you're close but not an exact match, we encourage you to apply.

Overview

Gallagher Bassett (GB) is Australia and New Zealand's premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co.

Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way – values lived daily by our people.

In addition to a supportive and inclusive team culture, we also offer supportive learning and career pathways and provide ongoing access to training and career development. We invest in our people through strong succession planning and have a number of mentoring and training programs available.

There are some great things happening at GB as we move through a period of exciting period of transformation and change. And, we want YOU to be a part of it all

As part of our continued growth and internal progression, we are offering a unique opportunity for a Eligibility Officer to join our Self-Insurance team. In this role, you will deliver a customer-centric, empathetic service to key stakeholders acting as the first point of contact as part of the claims lodgement process.

Based in our Darwin office, this is a unique opportunity to bring your existing expertise or transferrable skills to a truly rewarding role. Additionally, you will be supported by our specialist communities of practice for Claims, Return to Work, Injury Management and Mental Health.

How you'll make an impact
  • Act as the first point of contact for injured workers, employers, medical practitioners, etc for all matters regarding a workplace injury claim;
  • Conduct risk assessments and triage of claims severity to ensure barriers are identified and appropriate strategies implemented;
  • Coordinate the claims lodgement process, ensuring key information is obtained from stakeholders to support the timely determination of a claim and requesting additional information where required;
  • Undertake liability determinations for new, secondary or reopened claims in accordance with the relevant information and information at hand;
  • Calculate Normal Weekly Earnings (NWE) for claims;
  • Document relevant information from initial claims lodgement summaries to support a warm handover to Claims teams.
About you
  • A passion for helping people, with experience in administration or customer service. A background in workers compensation, claims or other related discipline would be highly regarded;
  • Highly developed communication skills, with the ability to engage at all levels of organisation and with a varied set of stakeholders;
  • A proactive and holistic mindset;
  • Exceptional time management and organisational skills, with excellent attention to detail;
  • Empathetic and enthusiastic, with a strong sense of team and collaboration;
  • A resilient attitude.

To be considered for this opportunity you must have right to live and work in Australia when applying.

Agency applicants will not be considered for this position.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:

  • 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
  • Novated Leasing opportunities
  • Two paid volunteer days annually
  • Health Insurance Discounts with our Group Insurance Plan
  • Employee Stock Purchase Program
  • Paid parental leave

Other benefits include:

  • Flexible and hybrid work arrangements
  • Mental Health and Wellbeing Support for yourself and immediate family members
  • Employee Recognition Awards and Service Milestone Recognitions
  • Peer Support Program
  • Annual flu vaccinations
  • Access to Reward Gateway – discount offers at over 350 retailers
  • And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

  • Environmental Protection Officer

    13 hours ago

    Darwin, Northern Territory, Australia Rentokil Initial Full time

    We are looking for an experienced Environmental Protection Officer to join our team in the Darwin area. As an Environmental Protection Officer, you will be responsible for ensuring compliance with environmental regulations and guidelines through effective pest control practices.About Our CommitmentRentokil Initial is committed to preserving the environment...

  • FWO Officer

    4 hours ago

    Darwin, Northern Territory, Australia The Fair Work Ombudsman Full time

    Join the Fair Work Ombudsman (FWO) as a FWO Officer and play a crucial role in promoting harmonious and productive workplaces in Australia. We are looking for passionate dispute assistance professionals to join our Dispute Assistance team and make a real difference.Full time, part-time and working from home options are available. Offers may be based on...

  • Commercial Administrator

    2 days ago

    Darwin, Northern Territory, Australia Ventia Full time

    Job Description:Ventia is seeking a proactive Commercial Specialist/Analyst for their Defence Base Services (DBS) contract. This role involves supporting operational services, providing commercial advice to stakeholders, and preparing Contract Change Proposals.Key Responsibilities:Contract administration, including managing contracts throughout their...

  • Assistant Director, Business Services Manager, Central Group

    4 hours ago

    Darwin, Northern Territory, Australia UM for National Indigenous Australians Agency Full time

    You are hereHome » Work for Us » Assistant Director, Business Services Manager, Central GroupAssistant Director, Business Services Manager, Central GroupEmployment TypeOngoing & Non-ongoing (for an initial period of up to 12 months)ClassificationExecutive Level 1 ($126,342 - $143,993)This role is being advertised as both ongoing and non-ongoing, with the...

  • Solicitor

    3 weeks ago

    Darwin, Northern Territory, Australia North Australian Aboriginal Family Legal Service Full time

    NAAFLS is an Aboriginal Community Controlled Organisation (ACCO) and independent Family Violence Prevention Legal Service (FVPLS).We are the only victim-based Aboriginal legal service in remote communities in the Top End region of the NT.We have offices in Darwin (Larrakia land), Katherine (Jawoyn, Dagoman and Wardaman land) and Nhulunbuy (Yolŋu land), and...

  • Solicitor North Australian Aboriginal Family Legal Centre

    2 weeks ago

    Darwin, Northern Territory, Australia Ntcoss Full time

    ABOUT NAAFLS NAAFLS is an Aboriginal Community Controlled Organisation (ACCO) and independent Family Violence Prevention Legal Service (FVPLS).We are the only victim-based Aboriginal legal service in remote communities in the Top End region of the NT.We have offices in Darwin (Larrakia land), Katherine (Jawoyn, Dagoman and Wardaman land) and Nhulunbuy...

  • Civil Lawyer – Child Protection

    3 weeks ago

    Darwin, Northern Territory, Australia North Australian Aboriginal Justice Agency Full time

    About NAAJA The North Australian Aboriginal Justice Agency (NAAJA) is a leading not-for-profit organisation that provides legal services and advocacy to Aboriginal and Torres Strait Islander people in the Northern Territory.NAAJA's legal practice provides high quality, culturally proficient and accessible advice, casework and court advocacy in both criminal...

  • Civil Lawyer – Child Protection – Darwin

    3 weeks ago

    Darwin, Northern Territory, Australia North Australian Aboriginal Justice Agency Full time

    Civil Lawyer – Child Protection – Darwin Position Title Lawyer – Civil Law Salary Ci LO 3.1-3.3 ($93,733–99,942) depending on experience + allowances + super + salary packaging option FTE Full time Location Darwin Commencement From 20 January 2025 (negotiable) Positions 1 Reports to Deputy Managing Lawyer, Managing Lawyer About NAAJA The...

  • Commercial Specialist

    2 days ago

    Darwin, Northern Territory, Australia Ventia Full time

    Ventia are seeking a proactive Commercial Specialist / Analyst for their Defence Base Services (DBS) contract, supporting operational services. As a very hands-on role, this is an excellent opportunity for anyone looking to develop, upskill, and increase future career prospects within the Defence contracting portfolio.Reporting to the Commercial Operations...

  • Data Admin and Mailroom Assistant

    15 hours ago

    Darwin, Northern Territory, Australia Canon Business Services ANZ Full time

    Permanent full time employment opportunity (Monday to Friday working schedule)Due to client requirements, candidates must be an Australian Citizen at the time of submitting the application.About UsAs a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services ANZ helps organisations optimise, automate and...

  • Assistant Director, Business Services Manager, Central Group

    3 days ago

    Darwin, Northern Territory, Australia National Indigenous Australians Agency Full time

    The Opportunity:Are you ready to take the next step in your career and make a significant impact? We're looking for a dynamic Business Services Manager to join our team As the Business Services Manager, you will report directly to the Director of Executive Coordination and Business Support.You will lead and manage a dedicated Business Services team that...

  • Risk Assessment and Management Framework

    4 hours ago

    Darwin, Northern Territory, Australia One Tree Community Services Full time

    Risk Assessment and Management Framework (RAMF) ChampionOpened 6 days agoCloses 16 April 2025Full-time, PermanentNorthern TerritoryChild Welfare, Community Services, Youth & Family ServicesSalary: $86,272.01 - $90,797.88Position: Risk Assessment and Management Framework (RAMF) ChampionStatus: Permanent Full TimeAnnual Salary: $86,272.01 – $90,797.88...

  • Quality Assurance Specialist

    4 days ago

    Darwin, Northern Territory, Australia Allianz Popular SL. Full time

    QUALITY ASSURANCE SPECIALIST – PERSONAL INJURY – DARWIN, NTAt Allianz, we're proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We're one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our...

  • Pest Control Technician

    4 days ago

    Darwin, Northern Territory, Australia Rentokil Pest Control South Africa Full time

    Love getting out on the road, solving problems on your feet and meeting new people?Do you enjoy giving great customer service?Do you have great attention to detail?We are currently looking for a Trainee or Qualified Pest Control Technician to join our team servicing our clients in the Darwin area.This is a great opportunity for someone who strives to deliver...

  • Employment Consultant

    3 days ago

    Darwin, Northern Territory, Australia Advanced Personnel Management Full time

    Why join APM?APM is a global health and human services organisation transforming lives since 1994. Be part of a 15,000-strong team across 11 countries, empowering people of all abilities to lead independent and fulfilling lives. Thrive with us, benefiting from exceptional career growth and development opportunities across our global network of brands.About...

  • Solicitor

    3 weeks ago

    Darwin, Northern Territory, Australia NAAFLS - Northern Australian Aboriginal Family Legal Services Full time

    SCHADS Award Level: Level 5 or 6 (dependent on experience) Job location: Darwin Remuneration: Salary $97,377.80 to $111,092.80 per annum.Equivalent salary range with packaging approx.$106,439 to $120,166 per annum.As a Public Benevolent Institution (PBI) NAAFLS can offer up to $15,899 per annum of the salary, Tax-free as a fringe benefit (conditions...

  • Pest Control Technician

    3 days ago

    Darwin, Northern Territory, Australia Rentokil Initial Full time

    Love getting out on the road, solving problems on your feet and meeting new people?Do you enjoy giving great customer service?Do you have great attention to detail?We are currently looking for a Trainee or Qualified Pest Control Technician to join our team servicing our clients in the Darwin area.This is a great opportunity for someone who strives to deliver...

  • Employment Consultant

    4 days ago

    Darwin, Northern Territory, Australia APM Full time

    Why join APM?APM is a global health and human services organisation transforming lives since 1994. Be part of a 15,000-strong team across 11 countries, empowering people of all abilities to lead independent and fulfilling lives. Thrive with us, benefiting from exceptional career growth and development opportunities across our global network of brands.About...

  • Pest Control Technician

    15 hours ago

    Darwin, Northern Territory, Australia Rentokil Initial Full time

    Love getting out on the road, solving problems on your feet and meeting new people?Do you enjoy giving great customer service?Do you have great attention to detail?We are currently looking for a Trainee or Qualified Pest Control Technician to join our team servicing our clients in the Darwin area.This is a great opportunity for someone who strives to deliver...

  • Solicitor

    3 weeks ago

    Darwin city centre, Northern Territory, Australia North Australian Aboriginal Family Legal Service Full time

    ABOUT NAAFLS NAAFLS is an Aboriginal Community Controlled Organisation (ACCO) and independent Family Violence Prevention Legal Service (FVPLS).We are the only victim-based Aboriginal legal service in remote communities in the Top End region of the NT.We have offices in Darwin (Larrakia land), Katherine (Jawoyn, Dagoman and Wardaman land) and Nhulunbuy...