Customer Support Liaison

3 days ago

Perth, Western Australia beBeeSupport Full time $65,000 - $85,000

Job Role Summary

The Customer Support Liaison will provide key administrative and customer support services within a dynamic team environment. This individual will be responsible for delivering exceptional user support, managing inbound transactions, and collaborating with the team to resolve customer issues efficiently.

This role involves providing first-line user support for customer queries, dispatching service technicians to customer sites, prioritizing tasks to ensure urgent requests receive immediate attention, and working closely with the team to achieve shared goals.

Key Responsibilities:

  • Delivering effective support for customer inquiries
  • Evaluating incoming tasks to guarantee accurate assessment and optimal resolution
  • Dispatching service technicians to customer locations
  • Prioritizing tasks to ensure timely responses to critical requests
  • Collaborating with the team to resolve complex customer issues

Requirements and Qualifications:

To succeed in this role, you will need prior experience in a customer-facing or administrative capacity, excellent communication skills, and the ability to manage high-pressure situations effectively. A basic level of computer literacy, experience with SAP systems, and strong interpersonal skills are also desirable assets.

Why Join Our Team?

We offer a collaborative work environment, opportunities for ongoing learning and development, and a competitive compensation package. As an equal opportunities employer, we strive to create a diverse and inclusive workplace where everyone feels valued and supported.

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