Incident, Problem Manager Opportunity

7 days ago

Brisbane, Queensland, Australia beBeeService Full time $123,000 - $126,000

Incident, Problem Manager Opportunity

The role of an Incident, Problem Manager involves overseeing the incident, problem, and change management processes within our IT service management framework.

  • Key Responsibilities:
    • Analyse the entire lifecycle of incidents (P1-P4) to ensure timely resolution and minimal business impact.
    • Support problem management, ensuring consistent application of the problem management process.
    • Provide support for the change management process, ensuring changes are evaluated, approved and implemented with minimal risk to the business.
    • Perform reporting and metrics analysis. Prepare and deliver reports on incident and problem management metrics, trends and performance for senior leaders and regulatory bodies.

Required Skills and Qualifications:

  • Certification in ITIL or other relevant IT service management frameworks is desirable.
  • Strong understanding of ITIL framework and best practices.
  • Experience in IT service management, with a focus on incident, problem and change management.
  • Experience in a 24/7 on-call environment, with an ability to handle high-pressure situations.
  • Strong communication skills with proven experience providing written updates on incidents to senior leaders.
  • Familiarity with IT service management tools and software.

Benefits:

  • A true sense of belonging.
  • We're committed to Inclusion & Diversity with a range of initiatives.
  • Feel valued with experiences tailored to you.
  • Support your health and wellbeing with our comprehensive app.

Why Work with Us:

Our team members are warm, engaging and passionate.

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