ICT Service Delivery Lead

1 week ago

Sydney, New South Wales, Australia beBeeCustomerCentric Full time $110,266 - $122,058
Job Description

As a Service Desk Team Leader, you will oversee a designated team of ICT support staff and be responsible for delivering high-quality ICT services to various offices. This involves resolving technical issues, establishing a standardised operational environment, and managing ongoing service delivery.

About the Role
  • Lead a team in providing customer-centric ICT support
  • Manage and develop a high-performing team in a fast-paced environment with competing priorities and tight deadlines
  • Allocate and manage tasks for a team in an information technology setting
Key Responsibilities
  • Deliver excellent customer service and support to Legal Aid NSW staff
  • Establish and maintain a standardised operational environment
  • Develop and implement effective service delivery strategies
Our Organisation

Our organisation values diversity and inclusion, creating a culturally safe and inclusive workplace for everyone. We acknowledge and accommodate diverse access needs and offer flexible work arrangements.

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