Senior Aftersales Professional
2 weeks ago
We are seeking a highly skilled Senior Aftersales professional to lead our aftersales team. In this integral role, you will manage customer interactions and ensure exceptional service delivery.
Your responsibilities will include coordinating service processes, monitoring customer satisfaction, and collaborating with various departments to enhance the aftersales experience.
Your role will be crucial in maintaining our reputation for excellence and customer loyalty.
Key Responsibilities:- Coordinate service processes to deliver exceptional results
- Monitor customer satisfaction and implement improvements
- Collaborate with departments to enhance the aftersales experience
To be successful in this role, you will need:
- Extensive experience in aftersales or customer service within the automotive sector
- Strong leadership and interpersonal skills
- Exceptional organisational abilities
- Proficiency in using automotive service management software systems
This role offers a unique opportunity to work in a fast-paced environment and adapt to changing priorities.
What We OfferWe require a candidate with a proven track record in customer satisfaction, excellent communication skills, and the ability to work effectively in a team.
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