Knowledge Development Specialist
1 week ago
We are seeking a skilled Expert Trainer and Knowledge Developer to join our team. This role involves delivering training and coaching to new and existing employees, with a focus on customer service standards and value provided to members.
Key Responsibilities:
- Design and deliver engaging training sessions that align with our frameworks and strategies
- Create and update knowledge articles that reflect best practices and are relevant to our members' needs
- Identify knowledge gaps and develop solutions to address them
- Collaborate with stakeholders to ensure training and knowledge management are aligned with divisional objectives
This is a 12-month opportunity to make a meaningful impact and grow your skills in a supportive environment.
Requirements:
- Strong communication and interpersonal skills, with the ability to inspire others to deliver outstanding customer experiences
- Experience in delivering training and workplace coaching, preferably in a financial or insurance industry
- Highly organized and able to manage multiple tasks to achieve goals
- Strong computer literacy and experience using collaborative platforms
About You:
You will be a highly motivated individual who is passionate about customer service and committed to helping others succeed. If you have the required skills and experience, we encourage you to apply.
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