Knowledge Development Specialist

1 week ago

Brisbane, Queensland, Australia beBeeTraining Full time $90,000 - $120,000
Expert Trainer and Knowledge Developer Opportunity

We are seeking a skilled Expert Trainer and Knowledge Developer to join our team. This role involves delivering training and coaching to new and existing employees, with a focus on customer service standards and value provided to members.

Key Responsibilities:

  • Design and deliver engaging training sessions that align with our frameworks and strategies
  • Create and update knowledge articles that reflect best practices and are relevant to our members' needs
  • Identify knowledge gaps and develop solutions to address them
  • Collaborate with stakeholders to ensure training and knowledge management are aligned with divisional objectives

This is a 12-month opportunity to make a meaningful impact and grow your skills in a supportive environment.

Requirements:

  • Strong communication and interpersonal skills, with the ability to inspire others to deliver outstanding customer experiences
  • Experience in delivering training and workplace coaching, preferably in a financial or insurance industry
  • Highly organized and able to manage multiple tasks to achieve goals
  • Strong computer literacy and experience using collaborative platforms

About You:

You will be a highly motivated individual who is passionate about customer service and committed to helping others succeed. If you have the required skills and experience, we encourage you to apply.

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