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Customer Service Representative

1 week ago


Liverpool City Council, Australia Qube Holdings Pty LTD Full time
Job Description

Job Title: Customer Service Representative | Moorebank

About the Role:

We are seeking a highly skilled and experienced Customer Service Representative to join our team in Moorebank. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  1. Daily Transport Function Planning: Plan and coordinate the daily transport function of your portfolio of customers, ensuring timely delivery and receipt of cargo within allocated timeslots and account requirements.
  2. Customer Requirement Management: Ensure all customer requirements are met by recording special instructions, such as reefer temperatures, delivery times, and container sizes.
  3. Additional Costs Communication: Update customers regarding additional costs, including storage and penalty charges.
  4. Enquiry and Issue Resolution: Effectively respond to customer enquiries and issues directed to the bookings area via phone or email.
  5. Problem Solving: Use your initiative to resolve problems and keep Qube customers and major clients updated on transportation issues.
  6. Data Management: Accurately input and extract information from System Maximas with 100% accuracy.
  7. Client Booking and Release Details: Create and provide accurate client booking and release details as requested.
  8. Team Collaboration: Work collaboratively as a team and communicate effectively across all sections of the business.
  9. Chain of Responsibility (CoR): Work within CoR obligations in all areas of the role.

About You:

To succeed in this role, you will ideally bring the following skills and qualifications: