Customer Service Representative

5 days ago


City of Parramatta Council, Australia Quay Appointments Full time

About Quay Appointments:

  • We are a dynamic team within a large NSW Government agency.

This is an exciting opportunity for an experienced Customer Service Representative to join our team. The role requires exceptional communication skills, particularly over phone and email, as well as the ability to manage multiple client and customer interactions in a fast-paced environment. You will be responsible for providing high-quality customer service, responding to client inquiries, managing case files, and escalating complex matters when required.

Key Responsibilities:
  • Customer Service - Provide professional and empathetic support via phone and email
  • Client Case Management – Process transactions, update records, and ensure timely responses
  • Issue Resolution – Actively listen to concerns and work towards effective solutions
  • Stakeholder Engagement – Collaborate with internal teams to deliver seamless service
  • Administrative Support – Maintain accurate records and escalate complex issues as needed
Benefits:
  • A competitive hourly rate
  • A 6-month contract with potential for long-term extension
  • The opportunity to work in a well-located office with a supportive team environment
  • The chance to develop valuable experience within a government agency

About You:

  • You have strong verbal and written communication skills, confident handling phone and email interactions
  • You have experience in customer service, administration, or case management
  • You can manage multiple priorities in a high-volume environment
  • You have high attention to detail and can handle sensitive information
  • You are willing to work on a rotating phone roster between 9:00 am and 5:00 pm


  • City of Parramatta Council, Australia MedHealth Full time

    About UsAt MedHealth, we pride ourselves on being a national occupational rehabilitation provider that offers innovative solutions to support individuals with illnesses, disabilities, or injuries.We believe in empowering people to live life to the fullest potential through tailored care and support. Our team of highly skilled allied health professionals and...


  • Parramatta, Australia Page Personnel Full time

    $60-65K + super + fortnightly commission scheme - Multiple Opportunities Available **About Our Client**: Our client is an Australian non-for profit organisation with a customer centric approach. They provide exceptional customer service and ensuring that all customers have a personalised and supportive experience. As a business they can offer: - Brand...


  • Parramatta, Australia Launch Recruitment Full time

    Work from their beautiful offices in Parramatta - Earn $36.30 per hour - Multiple opportunities available **About the role**: Based in Parramatta we have an opportunity for multiple Customer Service Representatives to join a friendly team providing service to customers experiencing suspicious or fraudulent activity on their banking products and providing...


  • Parramatta, Australia NSW Government -NSW Police Force Full time

    **Clerk Grade 1/2**: - **Ongoing Full-Time**: - **Parramatta** **About us** The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a...


  • Campbelltown City Council, Australia The Reject Shop Full time

    About UsThe Reject Shop is a well-known Australian discount variety retailer that helps Australians save money every day. We are committed to having the right team and being one team, working together to bring joy to every occasion.We believe in embracing ownership and taking action to achieve our goals, which is why we're looking for a talented individual...


  • Council of the City of Sydney, Australia Venuesnsw Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our Front Office team at the Sporting Club of Sydney. As a key member of our team, you will be responsible for delivering exceptional customer experiences and providing personalized support to our members.Your main responsibilities will include:Providing accurate and timely...


  • Parramatta, Australia NSW Government -NSW Police Force Full time

    **Clerk Grade 1/2**: - **Temporay, Full-Time up to 12 months (2 roles)**: - **Parramatta** **About us** The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24...


  • Parramatta, Australia The Automotive Group Full time

    **FREE PARKING ONSITE!**: - **Parramatta location**: - **$32.00 per/h + comm.**: - **Gtd 15hrs per week (8.00am to 11.00am)**: - **Monday to Friday (mornings only).**: - **Full training provided - no exp. necessary.**: - **Free Parking** TAG has proudly been the industry leader in our successful On Site Customer Service & Sales Program for over 25...


  • Parramatta, Australia The Automotive Group Full time

    **FREE PARKING ONSITE!**: - **Parramatta location**: - **$32.00 per/h + comm.**: - **Gtd 25hrs per week (7.30am to 12.30am)**: - **Monday to Friday (mornings only).**: - **Full training provided - no exp. necessary.**: - **Free Parking** TAG has proudly been the industry leader in our successful On Site Customer Service & Sales Program for over 25...


  • Parramatta, Australia Charterhouse Full time

    **4 x Customer Service Representatives - NSW Government** This is a great opportunity to work with this large Government department located onsite at their Parramatta Office. This role provides excellent training and a friendly and supportive working environment. We are looking for standout Customer Service Officers/Call Centre Operators who are...


  • City of Parramatta Council, Australia Xylem Full time

    Job SummaryThe Customer Service Specialist plays a crucial role in engaging with customers to understand and address their unique needs.This involves ensuring they receive the right products to overcome their water challenges.The position requires technical knowledge in targeted areas of expertise.You will be responsible for managing purchase orders from...


  • Parramatta, Australia APG Workforce Full time

    Government Role - Parramatta Location - $35.00 Per Hour + Super - Flexible WFH Options APG Workforce are currently seeking experienced Customer Service Representative for 6 month contract within a Parramatta Government Sector. **Pay Rate**: - $35.00 Per Hour + Super - Flexible work arrangements are available including work hours, start and finish times,...


  • City of Parramatta Council, Australia Grill'd Healthy Burgers Full time

    About the CompanyGrill'd Healthy Burgers is a leading Australian restaurant chain, dedicated to serving high-quality food and promoting sustainability. We're passionate about creating a positive work environment, where our team members can thrive and grow.The RoleWe're seeking a motivated Team Member to join our dynamic restaurant team. As a Team Member, you...


  • City of Darebin, Australia TekMed Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As the first point of contact for clients, you will play a crucial role in delivering exceptional customer experiences.Responsibilities will include responding to client inquiries, resolving issues in a timely and professional manner, and...


  • Parramatta, Australia NSW Government Full time

    **Customer Service Representative - City of Parramatta Council** - Temporary Government contract - Immediate start, initial 3 month contract with view for extension - $30.95ph + super - Full time, Monday to Friday - Parramatta location We are looking for standout Customer Service Officers/Call Centre Operators who are customer-focused, organised and highly...


  • Parramatta, Australia NSW Government -NSW Police Force Full time

    This role is open to Aboriginal and Torres Strait Islander applicants only, in accordance with the NSW Police Force Aboriginal Employment Strategy._ - _ - Applicants for this role must be of Aboriginal and Torres Strait Islander decent, identify as being an Aboriginal and be accepted by the Aboriginal community as defined by the Aboriginal Land Rights Act...


  • City of Mount Gambier, Australia Westpac Group Full time

    Welcome to Westpac Group, where you can grow your career and make a real difference in the lives of our customers. We're seeking a talented Customer Service Representative to join our team at our Mount Gambier branch.As a Customer Service Representative with Westpac Group, you'll be at the forefront of delivering exceptional customer experiences. You'll...


  • City of Port Adelaide Enfield, Australia Royal Australasian College of Surgeons (RACS) Full time

    As a Customer Service Representative, you will be the face of our brand, providing exceptional customer service and ensuring that every customer leaves the store satisfied.Key ResponsibilitiesProcess all sales through POS accurately and maintain visual merchandising standards.Work closely with the Shop Manager to drive sales and reach targets, as well as...


  • City of Armadale, Australia DuluxGroup Ltd. Full time

    Your RoleWe are seeking a people centric individual who enjoys providing customers with advice and excellent experience. No industry experience is required, we will give you all the product training you need to represent our household name brands.As a key member of our Dulux Stores team, you will help a mix of trade and DIY customers across our range of...


  • City of Moreton Bay, Australia BS1 6EU Full time

    We are seeking a highly motivated and organized individual to fill the role of CUSTOMER SERVICE REPRESENTATIVE. The successful candidate will provide exceptional customer service, maintain store appearance, and support sales activities.About the job:The ideal candidate will have strong communication skills, ability to multitask, and a keen eye for...