Customer Service Representative
5 days ago
About Quay Appointments:
- We are a dynamic team within a large NSW Government agency.
This is an exciting opportunity for an experienced Customer Service Representative to join our team. The role requires exceptional communication skills, particularly over phone and email, as well as the ability to manage multiple client and customer interactions in a fast-paced environment. You will be responsible for providing high-quality customer service, responding to client inquiries, managing case files, and escalating complex matters when required.
Key Responsibilities:- Customer Service - Provide professional and empathetic support via phone and email
- Client Case Management – Process transactions, update records, and ensure timely responses
- Issue Resolution – Actively listen to concerns and work towards effective solutions
- Stakeholder Engagement – Collaborate with internal teams to deliver seamless service
- Administrative Support – Maintain accurate records and escalate complex issues as needed
- A competitive hourly rate
- A 6-month contract with potential for long-term extension
- The opportunity to work in a well-located office with a supportive team environment
- The chance to develop valuable experience within a government agency
About You:
- You have strong verbal and written communication skills, confident handling phone and email interactions
- You have experience in customer service, administration, or case management
- You can manage multiple priorities in a high-volume environment
- You have high attention to detail and can handle sensitive information
- You are willing to work on a rotating phone roster between 9:00 am and 5:00 pm
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