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Operations Manager
2 weeks ago
We are seeking an organised and proactive Customer Services Manager to take charge of creating exceptional customer experiences while ensuring the smooth operation of our processes.
Key Responsibilities- Manage the Shopify order portal, handling customer queries, orders, and unique requests.
- Deliver high-quality customer service across various channels, including phone, email, and more.
- Coordinate daily dispatch of products, overseeing both internal drivers and third-party couriers.
- Nurture strong client relationships, supporting sales growth and repeat business.
- Provide operational support across accounts, logistics, and production.
- Assist with invoicing, overdue account recovery, and database management (Xero, Shopify).
- E nsure office operations run smoothly, including supplies, communications, and project support.
- Lead and support team members through training, scheduling, communication, and morale building.
- Promote workplace safety and operational procedures.
About You
- You're someone who is approachable, positive, solutions-focused, with strong organisational and communication skills.
- Excel in building relationships, delivering great customer experiences, and keeping operations efficient.
