Service Delivery Coordinator

2 weeks ago

Melton, Australia beBeeCustomer Full time $74,283 - $78,754
Client Services Officer Role

This is a customer-focused position that involves providing high-quality services and administrative support to ensure the smooth and efficient delivery of our services. Your responsibilities will include service scheduling, data entry, payroll processing and coordinating day-to-day service operations.

Key Responsibilities
  • Respond promptly and professionally to client inquiries and direct them appropriately.
  • Process and maintain accurate records and information related to payroll and debtor functions.
  • Timely and appropriate scheduling of services in accordance with client needs, care plans, staff availability and service delivery standards.
  • Provide administrative support across our service area, including maintaining and updating client and staff databases.
  • Contribute to the operations of the department through active participation in meetings and other activities.
Requirements

To be successful in this role you will have the following:

  • A post-secondary qualification in administration or equivalent experience.
  • Previous experience in a similar role within a local government setting (desirable).
  • Experience in rostering, scheduling or coordination roles, preferably in the aged care or community services sector.
  • A current Victorian driver's license.
  • Must hold or be able to obtain an Employee Working with Children Check.
Benefits

Our employees enjoy a range of benefits including:

  • 13 ADOs per year.
  • 5 weeks annual leave.
  • Flexible working hours.
  • Extensive career development and leadership programs.
  • 16 weeks paid parental leave.
  • 3 weeks paid secondary carer leave.
  • Family room facilities including breastfeeding areas.
  • Wellbeing initiatives.
  • Subsidized uniforms.
About Us

We are a vibrant and diverse organization committed to creating a city where everyone feels welcome, supported and empowered. Our team plays a vital role in shaping a sustainable future for our residents.

Our organizational values represent us as an established growth Council and reflect in everything we do. We value innovation, inclusion, excellence, trust, openness, nurture and motivate.

Applications must include a resume and address the key selection criteria outlining your suitability to the role. To address the key selection criteria, you will need to write short statements explaining how you meet the criteria, or how you demonstrate the capability.

Successful applicants will need to undertake pre-employment requirements including but not limited to a satisfactory criminal history record check. Successful applicants must also comply with any public health orders applicable to local government.

Applicants from Aboriginal and Torres Strait Islander backgrounds, people with disabilities, LGBTIQA+ individuals and those from culturally diverse backgrounds are strongly encouraged to apply.

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