IT Support Specialist

1 day ago

Brisbane, Queensland, Australia beBeeTechnical Full time $93,491 - $100,296
Job Opportunity

Highly skilled IT support specialists are sought after to provide expert level technical and troubleshooting assistance for clients across multiple sites.

Key Responsibilities:

  • Diagnose and resolve hardware and software faults on assigned devices, including AV equipment.
  • Provide leadership and advice on the technical aspects of information technology to clients.
  • Install, configure and maintain server operating systems.
  • Develop and maintain documentation of customer infrastructures, organisational operational guidelines and procedural documents.
  • Use customer service practices to ensure a high level of customer satisfaction.

Requirements:

  • Qualifications equivalent to an undergraduate degree in IT or related field, and subsequent relevant experience; or an equivalent combination of relevant experience and/or education/training such as position relevant industry certifications.
  • Experience in providing high level support with Windows and Mac, including knowledge of Microsoft Windows infrastructure and macOS infrastructure.
  • Knowledge of IT/data security issues and solutions and a breadth of general computing and network knowledge and experience.
  • Effective interpersonal, oral and written communication skills particularly in documenting processes and work instructions, and interpreting client requirements.

What We Offer:

  • Competitive salary package.
  • Up to 26 weeks paid parental leave or 14 weeks paid primary caregiver leave.
  • 17% superannuation contributions.
  • Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight.

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