Home Support Professional

18 hours ago

Newcastle, New South Wales, Australia beBeeSupport Full time

Job Description:

  • The Home Support Officer plays a vital role in delivering exceptional customer service to residents, families, visitors, and employees. This includes coordinating all administrative tasks of the home, ensuring seamless communication and a high level of professionalism.

 

Key Responsibilities:

  • Ensure Home rosters / roster allocations are administrated upon direction of the management team to provide optimal service.
  • Manage the day-to-day administration of the Home, ensuring activities are clear and timely to support smooth consumer care delivery.
  • Ensure rostering allocations are compliant with Award/Agreement provisions.

 

Requirements:

  • Excellent communication skills, both written and verbal.
  • Exceptional customer service skills.
  • Ability to understand and use contemporary IT applications and platforms (including MS Office, Teams etc.) and ability to learn new ones when required.
  • Relevant experience in an administrative role in a complex environment or an equivalent combination of relevant experience and education/training.
  • Proven organisational skills and attention to detail, with a demonstrated ability to prioritise own workload and work effectively both independently and as part of a team, meeting competing deadlines and delivering high-quality outcomes.
  • Previous experience in aged/healthcare.
  • Rostering and payroll experience using Kronos is desirable but not essential.

 

Why Choose Us:

  • We offer a supportive team environment, flexible working hours, and opportunities for professional development and career advancement.
  • NFP salary packaging benefits, discounted health insurance and gym memberships.
  • Paid parental leave.
  • Training, development pathways and career opportunities.
  • As we serve the community across various sectors, one thing sets us apart – Care from the heart.

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